jlwafa Privacy Policy – How We Handle Your Data

1 Who This Policy Applies To

This Privacy Policy applies to all individuals who register an account on the jlwafa platform, visit the jlwafa website, or use any feature of the service — including sports betting, live casino, slots, eBingo, and online poker.

The policy covers personal data collected and processed by jlwafa in connection with the operation of the platform for players based in the Philippines. By registering an account or using the service, you acknowledge that you have read this policy and consent to the data practices described.

This policy should be read alongside the Terms and Conditions, which govern your use of the jlwafa platform as a whole.

2 What Data We Collect

jlwafa collects personal data in several categories depending on the nature of your interaction with the platform:

Registration Data

When you create an account, we collect your full name, date of birth, email address, mobile number, and country of residence. This information is required to create and manage your account.

Identity Verification (KYC) Data

Before processing withdrawal requests, jlwafa requires identity verification. This involves collecting a copy of a valid Philippine government-issued ID and, where required, supporting documents such as proof of address or proof of payment method ownership.

Financial Transaction Data

We collect information about your deposits, withdrawals, and betting activity, including transaction amounts, dates, payment method references, and account balances. This is necessary for processing transactions, detecting fraud, and maintaining accurate records.

Device and Usage Data

When you access jlwafa through a browser or the mobile app, we may collect technical information including your IP address, device type and operating system, browser type and version, session timestamps, and pages visited. This data is used for platform security, fraud prevention, and performance monitoring.

Communications Data

If you contact jlwafa support by live chat or email, we retain records of those communications for quality assurance, dispute resolution, and regulatory compliance purposes.

3 How We Use Your Data

The personal data jlwafa collects is used for specific, legitimate purposes directly related to operating the platform and serving players. The table below summarises the primary uses:

jlwafa does not use your personal data to build advertising profiles or sell targeted advertising to third parties.

4 Legal Basis for Processing

jlwafa processes your personal data on the following legal grounds, consistent with the Data Privacy Act of 2012 (Republic Act 10173):

• Contractual necessity — Processing required to fulfil the service agreement with you, including account management, transaction processing, and identity verification
• Legitimate interests — Processing for fraud prevention, platform security, and responsible gaming monitoring, where our interests do not override your rights
• Legal obligation — Processing required to comply with applicable laws and regulations, including anti-money laundering requirements and identity verification obligations
• Consent — Where consent is the applicable basis (such as for certain communications), you may withdraw that consent at any time by contacting support

5 Data Sharing and Third Parties

jlwafa does not sell or rent your personal data to third parties. We may share data with authorised third-party service providers who assist in operating the platform, under strict confidentiality agreements and only to the extent necessary for their services:

• Payment processors — To facilitate PHP deposits and withdrawals through Philippine banking and e-wallet channels
• Identity verification providers — To validate government-issued IDs submitted during the KYC process
• IT infrastructure and hosting providers — Necessary for running the platform and storing data securely
• Customer support platform providers — To manage and deliver live chat support
• Fraud detection and security providers — To detect and prevent fraudulent activity on the platform

In addition, jlwafa may disclose personal data where required by applicable Philippine law, court order, or in response to a lawful request from a government authority. In such cases, we will disclose only the minimum data required to comply.

6 Cookies and Tracking

jlwafa uses cookies and similar tracking technologies to support the functionality and security of the platform. Cookies are small files stored on your device that allow the platform to recognise your session, maintain login state, and remember preferences.

Types of cookies used

• Essential cookies — Required for the platform to function. These include session cookies that keep you logged in during your visit and security tokens used for OTP verification and CSRF protection.
• Analytics cookies — Used to understand how players use the platform in aggregate — which pages are visited, session lengths, and general navigation patterns. This data is anonymised and used for platform improvement.
• Security cookies — Used to detect and prevent fraudulent login attempts and unusual account activity.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect the platform's ability to function correctly, including the ability to stay logged in.

7 Data Retention

jlwafa retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to applicable legal retention requirements.

• Active accounts — Data is retained for the lifetime of your account and remains accessible to you through your account settings
• Closed accounts — Financial transaction records and KYC documents are retained for a minimum of five years following account closure, as required for compliance with anti-money laundering obligations
• Support communications — Retained for a minimum of two years for dispute resolution and quality assurance purposes
• Device and session logs — Retained for a rolling period sufficient for fraud investigation and security monitoring, typically no more than twelve months

When data is no longer needed and no legal obligation requires its retention, it is securely deleted or anonymised.

8 Data Security

jlwafa implements technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, and loss. These include:

• SSL/TLS encryption on all data transmitted between your device and the jlwafa platform
• Encrypted storage for sensitive personal data, including KYC documents and financial records
• OTP verification required for login from new devices and for all withdrawal requests
• Biometric login support on compatible devices through the jlwafa mobile app
• Access controls restricting personal data to authorised personnel with a documented need
• Regular security monitoring and vulnerability assessments

While jlwafa takes data security seriously, no system is completely immune from risk. You also play a role in protecting your account: keep your login credentials confidential, never share your OTP with anyone — including people claiming to be jlwafa support staff — and notify us immediately if you suspect unauthorised access.

9 Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have rights regarding your personal data. jlwafa supports the exercise of these rights for all registered players:

10 Minors and Age Restrictions

jlwafa is strictly for adults aged 21 and above. The platform does not knowingly collect personal data from individuals under this age. If we determine that an account has been registered by a person under 21, that account will be closed immediately and any associated data handled in line with our obligations under applicable law.

If you believe a person under 21 has registered an account on jlwafa, please contact our support team so we can investigate and take appropriate action promptly.

11 Changes to This Policy

jlwafa may update this Privacy Policy from time to time. When significant changes are made, we will notify registered players through the platform or by email to the address on file. The date at the top of this page reflects when the policy was last revised.

Continued use of the jlwafa platform after an updated policy is published constitutes your acknowledgement of the changes. We encourage you to review this page periodically to stay informed about how your data is handled.

12 Contact and Data Requests

For questions about this Privacy Policy, to exercise your data rights, or to report a data-related concern, please contact the jlwafa support team:

• Live chat: Available 24/7 through the jlwafa platform — the fastest way to reach us
• Email: [email protected]

Data subject requests — including access, correction, and deletion requests — will be handled promptly. Identity verification will be required before we act on any request that involves disclosing or modifying personal data.